Getting Started

Starting something new can be a daunting task. At Train Together, we want you to know that you are really welcome and that we’re looking forward to working alongside you!  If you have any questions that you’d like to ask, write them in the comments box at the bottom of this page and we’ll come straight back to you.

What assessments do I complete as part of my enrolment process with Train Together?

You will complete three assessments as part of your enrolment to your course:

  • English
  • Maths
  • Cognitive

The English and maths initial assessment are completed on our system called BKSB. You will be sent login details after you have completed your pre-enrolment call (PEC) with our Head of Delivery. Your username and password will be sent from BKSB. We only require you to complete the initial assessment. Once you start in learning, we will ask you to continue to develop your skills in English and maths by completing the diagnostic and learning in the system. If you require to sit Functional Skills qualifications, a member of our Learner Support Team will be in touch to plan your support sessions, mock exams and exams.

For CognAssist, you will receive a separate email directly from CognAssist providing you with your username and password. The Cognitive assessment will help us identify if we can provide you with additional support to engage in your course. If the assessment does identify that we can provide additional support, you will be set 4 x strategies per month specific to any needs identified. Engaging in your Cognitive strategies will make a significant, positive difference to your overall learning experience. If you’d like to know more about how CognAssist works, please click here or watch the video below.

BKSB assessments can be completed on mobile, tablet or PC (desktop or laptop). However, CognAssist can only be completed using a PC.

What if I already hold an English and/or maths qualification?

If you have achieved maths and English qualifications previously, whether they be GCSEs, Functional Skills, O Levels, overseas equivalents, or other GCSE equivalents, please email a copy/scan showing all 4 sides of the certificates and send them to

How long do the assessments take?

Each assessment takes approximately 30 minutes to complete.

What happens when I finish these assessments?

Once you have completed your initial assessments, our Enrolment Team will confirm that they’ve been received and put together the following documents for your review and signature:

  • Data Capture Form
  • Learning Agreement
  • Commitment Statement

Once you have reviewed and signed, your line manager will then be asked to do the same. You will then be ready for induction to your course.

What happens during my induction?

Your induction will take approximately 1 hour. We like to complete this during your working day so we can explore with you and your line manager how your learning programme can be achieved in the workplace.

At induction, our Enrolment Team will:

  • Discuss the course/apprenticeship in more detail
  • Review CognAssist and BKSB initial assessments
  • Discuss and put together an initial plan for off the job training
  • Set your first learning plan and introduce you to your e-Portfolio and Virtual Learning Environment
  • How to use the e-Portfolio system, OneFile, including uploading assessment plans and accepting Trainer Coach feedback.

Your Trainer Coach will be informed when you have been successfully inducted and will make contact directly with you within 48 hours.

Our Commitment to You

We want you to know that we’re fully committed to you and we want to see you succeed on course with us. We will respond in a timely manner to all communications and it really helps us if you are able to get back to us during this enrolment and induction process within 24hrs. We appreciate that many of you have challenging job roles and you’re not always sitting by your mobile or PC waiting for us. However, if you can set time aside in these early days to meeting the Head of Delivery for your PEC, completing assessments, signing documents and attending your induction, it makes a huge difference to us and we can then ensure we deliver a high-quality of service to you. If you’re having any issues at all, let us know.  We’re here and we’re very happy to support you!

Information, Advice and Guidance

Information, advice and guidance sounds very serious but ultimately it’s about making sure that when you’re on course, you have a clear idea of what is expected of (a) you, (b) your employer (line manager and/or mentor) and (c) from Train Together (our central team and your trainer coach). It’s also a term you’ll hear quite often from your trainer coach as you continue to look at how your course is going to have a positive impact on your career and future.

Lots of information, advice and guidance is in our learner and employer handbooks: