How Train Together supports their learners

 In Frequently Asked Questions, Uncategorized

At Train Together we are dedicated to supporting our learners, even before their course starts.

We have a dedicated Head of Learner Engagement, Nicola Clark, who is responsible for supporting individual learner needs, to ensure they achieve success with their studies.

And, we’re really proud of our results, with 95%+ of our learners continuing to engage with their course each month (monitored through independent surveys).


We believe everyone has the right to learn

  • 1 in 5 learners in the UK leaves school without any formal qualifications
  • 1 in 7 are neurodiverse
  • 1 in 4 need additional support

We take these figures really seriously. We want to make sure everyone has the opportunity to learn.


We see where people are at before they start learning with us

  1. We’ll have a chat about any previous learning you’ve already completed.
  2. We’ll do a quick cognitive assessment to see if you need any additional support. Our chosen partner is Cognassist. You can find out more about them, here.
  3. We’ll check your English and Maths levels as well.

It’s nothing too intense though – it’s just to find out where you’re at.

We use quiet rooms for assessments, and never in groups – so you can focus and take your time.

And if you don’t have your level 2 in English and maths yet (which is equivalent to GCSE grade C) our specialist trainers can help you top it up. You can do this alongside your course in small chunks, so it’s less overwhelming than doing it all at once.

We only employ tutors who really care

As a Train Together learner, you’ll speak to a subject tutor at the start, making sure your course is right for you, and that you’re at the right level. These levels range from 2 to 5 – from GCSE to the second year of an undergraduate university degree.

Then every 4 weeks, you’ll have a support session with your personal tutor to find out if you’re:

  • making good progress with your assignments
  • falling behind with anything or having any difficulties
  • getting the most out of Cognassist – our cognitive assessment and learning resources tool


1. Cognassist measures your thinking online

Everyone’s got a unique mix of different types of thinking – and Cognassist is great at picking up whether you might struggle in a particular area.

If so, we can help by giving you exercises for that type of thinking.

It’s similar to how physiotherapists give certain exercises to target the parts of the body that need it.


2. Cognassist provides exercises to unlock barriers you might have had in school

  • The exercise could be a short monthly video to boost an area of thinking.
  • You’ll get prompts when your next booster is due.
  • The results are auto-shared with your tutor.
  • You can do them online or on your phone.


3. Cognassist helps us to work smartly

Rather than overtaxing our brains so we’re exhausted by the end of the day, Cognassist helps with effective time management.

We think everyone should take the Cognassist test!

If they did, more of us would be confident to keep on learning – especially anyone who struggled in school.

They probably just didn’t have the right support.


4. Cognassist helps everyone relate to each other

A lot of people say they struggled in school with something, and that nobody has explained it in such a relatable way before Cognassist.

It’s really good at building confidence, rather than being judgemental – so we ask all our learners to take the quick assessment.

  • It only takes 30 minutes.
  • It shows strengths as well as weaknesses.
  • Everyone feels more confident after doing it.

If there’s an area you might need support in, Cognassist makes it easier to work with. Knowledge is power! Everyone has different thinking and learning styles, so you’ll get to make the most of yours.

All our tutors take the Cognassist assessment too – and they’re Level 2 trained in neurodiversity.

We help learners find their own solutions

We want to build genuine relationships with all our learners.

If people aren’t engaging with their course, it’s because something’s going on – not because there’s something wrong with them. Everyone has off days, so we’d rather just pick up the phone, reassure you, then get going again – with small chunks. We’re all human.

If something hasn’t been completed, we don’t judge – we ask why, then help you find a solution. Everyone has unexpected stuff come up. That’s life.

We also provide additional 1-1 sessions for our learners when they’re going through tough times or need a bit of extra help too.


Whatever you need, let us know.


Recent Posts
Share via
Copy link