Business & Management

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L2/3/4 Business AdministrationL2/L3 Customer ServicesL2 Team LeadingL3 Facilities Management SupervisorManagement and Leadership

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Business & Management

Working in a business environment provides opportunities to develop your skills and knowledge across a variety of job roles/responsibilities.


L2/3/4 Business Administration 

L2 – suitable for people in an administrative role, wanting to develop more complex administrative support such as supporting meetings and events etc. Within this qualification you will demonstrate your communication skills via a range of methods and tasks that you carry out on a day to day basis.

L3 – for people working in an administrative role working independently who can demonstrate essential business skills within their organisation.

L4 – for those working with administrative management responsibilities, opportunity for skills to be developed further and implement administrative services that can be applied in a variety of organisations within the business sector.


L2/L3 Customer Services

For those working a  customer-facing role, developing skills in dealing with both routine and challenging customers. Developing skills in using effective communication, team work, supporting others will aid in confidence building to progress within this role in your organisation.


 L2 Team Leading

For those working or who want to work  in the business and management sector. With opportunity to develop the core skills required such as team leadership styles, team dynamics, problem solving, managing the work of teams and communication techniques.


L3 Facilities Management Supervisor

Appropriate for those who are in the following roles: Facilities Management Supervisor, Facilities Management Coordinator and Facilities Management Administrator. Opportunities for you to continue to develop your skills and practices in the monitoring and management of resources and assets, accident and emergency procedures, health and safety, contingency planning, environmental sustainability and recruitment of staff.

Progression opportunities into a wider range of senior roles within the Facilities Management area such as Premises manager and Contract manager.


 Management and Leadership 

L3 For those working or want to work in management roles such as first line manager, assistant manager, trainee manage or roles such as senior supervisor. Opportunities to develop managing personal and professional development, managing team and individual performance, and supporting equality, diversity and inclusion etc.

L5 Operational/Departmental Manager Apprenticeship – suitable for managers who have responsibility for meeting departmental goals and objectives and are accountable to a more senior manager or business owner within any size of organisation. You will be required to demonstrate your knowledge, skills and behaviour, via a range of sources,  such as portfolio of evidence, to include work products, direct assessment of practice, work based project and professional discussions.

End point assessment will take place when knowledge, skills and behaviours have been developed and readiness agreed with employer/line manager, learner and input from trainer/assessor.

Train Together – Courses – Business & Management 2

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