Level 3 Leisure Duty Manager Apprenticeship


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Level 3 Leisure Duty Manager Apprenticeship

Train to become a Leisure Duty Manager (LDM) who plays an integral role in the active leisure sector. From sports stadiums and gyms to swimming pools and soft play centres, you’ll gain the skills to ensure a safe, secure and productive environment for everyone – customers, staff and community stakeholders. You’ll also gain a range of accredited qualifications to help you develop your career.

  • Qualifications – Level 3 Leisure Management, Level 2 Pool Plant, Level 2 First Aid
  • Learning style – delivery sessions, virtual learning, masterclass, remote coaching
  • Progression – build CPD and qualify as a skilled Leisure Duty Manager
  • Duration – typically 18 months

Off-the-job training

As an apprentice you take 20% of your time at work to complete off-the-job training. It’s an innovative way for businesses to gain a multi-skilled workforce – you’ll be able to bring sector insights and the latest knowledge into your organisation.

We’ll support you to train during work hours and confidently evidence your off-the-job learning, supported and facilitated by your employer. You’ll immediately add value by applying your learning to your role – so it’s beneficial for both you and your employer.

Ideal for…

These are just a few of the typical job roles that fit this sport and leisure apprenticeship:

  • Leisure Club Manager
  • Duty Manager
  • Leisure Team Member
  • Supervisor
  • Operations Manager
  • Senior/Team Leader
  • Sports Club Manager

What you’ll learn

On this leisure management course, you’ll learn how to manage and lead within an active leisure organisation. You’ll develop your skills in facilities, operations and people management – from creating a positive customer service environment to having a deep knowledge of quality assurance, legislation and compliance regulations. You’ll also learn about the role of professional services and finance.


  • Discover a sector specialism
  • Gain a recognised qualification
  • Improve your self-awareness
  • Open up new career opportunities

How you’ll learn

The LDM programme combines delivery sessions, virtual learning, masterclasses and workplace coach visits.

The modules you’ll study

  • Leisure Facility Management
  • Provide a Positive Customer Experience
  • Frontline People Management
  • Personal Development
  • Pool Plant Operations and First Aid
  • Legal and Compliance
  • Financial and Administrative Operations
  • Maintaining Operational Standards

How you’ll be assessed

You’ll complete formative assessments throughout the programme, compiling a portfolio of evidence.

At the end of the apprenticeship you’ll complete a summative end-point assessment – designed to check whether you’ve developed the required knowledge, skills and behaviours. This is conducted by an independent body to make sure it’s impartial. For this course, your end-point assessment organisation is ActiveIQ.

You’ll be observed in your day-to-day role and responsibilities, deliver a presentation on a work-based project, and complete a professional discussion with a sector expert.

Entry requirements

You’ll need to meet these requirements:

  • A good level of English and Maths Functional Skills or equivalent
  • Resident in the UK/EEA/EU for the last 3 years
  • Base knowledge and understanding of the fitness and leisure industry
  • Meet module requirements through your employment in a relevant job role

Career progression

You’ll be awarded three Active IQ qualifications – the Level 3 Diploma in Leisure Management, the Level 2 Certificate in Pool Plant and the Level 2 Award in First Aid.

You’ll have successful completed a course that’s endorsed by the Chartered Institute for the Management of Sport and Physical Activity (CIMPSA) and recognised by The Register of Exercise Professionals (REPs). You’ll also be able to apply for membership with CIMPSA and REPs to add to your professional status.

You’ll be able to develop your career – and potentially move onto the Level 5 Operations / Departmental Manager apprenticeship.

Let’s help you train

Contact us to find out more about how the programme works and what life is like on the sport and leisure management course.

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