CUSTOMER & BUSINESS SERVICES APPRENTICESHIP TRAINING

Level 3 Business Administrator Apprenticeship

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Customer & Business Services Courses & Apprenticeships

Level 3 Business Administrator Apprenticeship

On this business administration apprenticeship, you’ll develop highly transferable knowledge, skills and behaviours that you can apply to many different sectors. You’ll gain the workplace experience and qualifications you need to enhance your employability and progress towards more managerial roles.

  • Qualifications – BTEC Level 3 Diploma for Administration
  • Learning style – face-to-face, online and workplace coaching
  • Progression – develop your skills and progress towards management
  • Duration – typically 15 months

 

Off-the-job training

As an apprentice you take 20% of your time at work to complete off-the-job training. It’s an innovative way for businesses to gain a multi-skilled workforce – you’ll be able to bring sector insights and the latest knowledge into your organisation.

We’ll support you to train during work hours and confidently evidence your off-the-job learning, supported and facilitated by your employer. You’ll immediately add value by applying your learning to your role – so it’s beneficial for both you and your employer.

Ideal for…

These are just a few of the typical job roles that fit this business apprenticeship:

  • Administrators
  • Senior Administrators
  • Marketing Coordinators
  • Event Coordinators
  • Human Resource Administrators
  • Finance Administrators
     

What you’ll learn

You’ll learn how to plan and deliver projects and administration successfully in the workplace. You’ll cover business fundamentals – like managing finance and change. You’ll also develop your problem-solving and decision-making skills while progressing towards management responsibilities.

Benefits

  • Improve your skills and capabilities
  • Discover new competencies
  • Gain a recognised qualification
  • Open up new career opportunities
     

How you’ll learn

The programme combines specialist onsite delivery, workshops and directed learning – including virtual learning, masterclasses and workplace coach visits.


The topics you’ll study

  • Managing personal and professional development
  • Interpersonal skills and communication
  • Using information and communication technology
  • Record and document production
  • Administrating projects
  • Planning and organisation
  • Quality assurance of administration
  • Decision making

How you’ll be assessed

You’ll complete formative assessments throughout the programme, compiling a portfolio of evidence.

At the end of the apprenticeship you’ll complete a summative end-point assessment – designed to check whether you’ve developed the required knowledge, skills and behaviours. This is conducted by an independent body to make sure it’s impartial. For this course, your end-point assessment organisation is Training Qualifications UK (TQUK).

You’ll complete a knowledge test, a portfolio-based interview with an independent end-point assessor, and a project presentation.

Entry requirements

You’ll need to meet these requirements:

  • Level 2 English and Maths equivalent
  • Resident in the UK/EEA/EU for the last 3 years
  • Meet module requirements through your employment in a relevant job role

Career progression

After successfully completing this administrative programme, you’ll be awarded BTEC Level 3 Diploma for Administration – which is at an equivalent level to A Levels. With this qualification you’ll enhance your employability – and you could move on to study the Level 3 Team Leader Supervisor programme, or potentially the Level 5 Operations/Departmental Manager apprenticeship.

Let’s help you train

Contact us to find out more about how the programme works and what life is like on a business administration apprenticeship.

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