Customer & Business Services Apprenticeships

Level 3 Library, Information and Archive Services Apprenticeship


We onboard new learners regularly. To find out the next start date, get in touch.

Levy paying employers can access funds to pay for this programme. Get in touch for information.

Customer & Business Services Apprenticeship Summary

Level 3 Library, Information and Archive Services Apprenticeship

Support people’s information needs by train as a Library, Information and Archive Services (LIAS) Assistant. Gaining the knowledge and skills to perform front line services in any sector – from public, health, legal and commercial to education, government, heritage, cultural and entertainment.

  • Qualification – Level 3 Library, Information and Archive Services
  • Learning style – face-to-face, online and workplace coaching
  • Progression – qualify as a LIAS Assistant eligible for professional registration
  • Duration – typically 15 months


Off-the-job training

As an apprentice you take 20% of your time at work to complete off-the-job training. It’s an innovative way for businesses to gain a multi-skilled workforce – you’ll be able to bring sector insights and the latest knowledge into your organisation.

We’ll support you to train during work hours and confidently evidence your off-the-job learning, supported and facilitated by your employer. You’ll immediately add value by applying your learning to your role – so it’s beneficial for both you and your employer.

Ideal for…

These are just a few of the typical job roles that fit this LIAS apprenticeship:

  • Library Assistant
  • Research Data Librarian
  • School Librarian
  • Academic Support Librarian
  • Archiving Assistant
  • Conservation Assistant

What you’ll learn

On this library, information and archive services course, you’ll learn how to support society by providing access to information in ethical, fair and appropriate ways. You’ll understand how to create, gather, organise, store and access specific information, resources and knowledge – across a range of services within physical and digital collections. You’ll also provide essential support to ensure service users can search for and make use of the information they’re looking for.


  • Archival practices and regulations for conservation and preservation work
  • Discover new competencies
  • Gain a recognised qualification from a professional body
  • Open up new career opportunities

How you’ll learn

The programme combines specialist onsite delivery, workshops and directed learning – including virtual learning, teaching sessions and workplace coach visits. They’ll support you to embed the knowledge you gain during the training sessions, so you can develop the skills and behaviours you need to reach your goals.

The modules you’ll study

  • Your Organisation
  • The Role of Information Institutions, Archiving, Conservation and Preservation
  • Information Management
  • Policies, Procedures and Best Practice
  • Supporting Usage and Digital Literacy
  • Ethical Values
  • Application of Knowledge

How you’ll be assessed

You’ll complete formative assessments throughout the programme, compiling a portfolio of evidence.

At the end of the apprenticeship you’ll complete a summative end-point assessment – designed to check whether you’ve developed the required knowledge, skills and behaviours. This is conducted by an independent body to make sure it’s impartial. For this course, your end-point assessment organisation is the Chartered Institute of Library Professionals (CILIP).

You’ll complete a work-based project report and a presentation with Q&A. You’ll also have a professional discussion with an independent end-point assessor, based on your portfolio.

Entry requirements

You’ll need to meet these requirements:

  • Level 2 English and Maths equivalent
  • Resident in the UK/EEA/EU for the last 3 years
  • Meet module requirements through your employment in a relevant job role

Career progression

After successfully completing this programme, you’ll gain the Level 3 Library, Information and Archive Services qualification. You’ll be eligible to register with the Chartered Institute of Library and Information Professionals as a Certified Member (ACLIP). With this you’ll enhance your employability and could move onto the Level 5 Coaching and Mentoring programme.

Let’s help you train

Contact us to find out more about how the programme works and what life is like on a professional services apprenticeship.

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