Level 2 Customer Service Practitioner

The Customer Service Practitioner Standard provides individuals with the necessary knowledge, skills and behaviours to become highly skilled service experts deeply understanding the customer journey and delivering a high quality service product to both internal and external stakeholders.

The Level 2 Customer Service Practitioner will help you to:

• Influence your customer’s experience and overall satisfaction
• Embed your organisation’s core values into your service approach
• Effectively deal with customer conflict and challenge
• Develop strong communication skills
• Deal with customer requirements and management expectations

The programme will be concluded with an end-point assessment, which consists of (a) a showcase, (b) an observation and (c) a professional discussion. This will be assessed by an independent end point assessment organisation.