Level 3 Customer Service Specialist

The Customer Service Specialist standard provides experienced and specialist team members with the necessary knowledge, skills and behaviours to develop upon their knowledgeable and skilled service delivery.

The Level 3 Customer Service Specialist will help you to:

• Enhance your business knowledge and understanding
• Improve current and develop new customer journeys
• Develop customer insight
• Improve culture and environmental awareness
• Improve the team’s customer service delivery and performance.

The programme will be concluded with an end-point assessment, which consists of (a) a work-based project, (b) a project interview and (c) a professional discussion. This will be assessed by an independent end point assessment organisation.