Professional Development for Professional Services
As a Pearson centre, we deliver professional services training and CPD that is recognised the world over. Efficient professional services are the foundation to all organisations no matter the sector or size and we believe that excellent learning and development is key to greater collaboration, improved communication, and sustainable process management. Our goal is to bring balance, freedom and the ‘Big Picture’ perspective to professional services practitioners. We want to support you to be proactive in your field and to deliver a service to be proud of.
Level 2 Customer Services Practitioner
For those on the front line of customer services looking to grow their understanding of the sector and the organisation and deliver an excellent customer experience.
Level 3 Customer Services Specialist
For experienced customer service executives and team leaders to grow their business knowledge and ensure an excellent customer journey.
Level 2 Business Administrator
Professional development for new and inexperienced administrative team members.
Level 3 Business Administrator
Professional development for experienced and advanced administrators in all sectors and organisation types.
Level 4 Professional Business Administrator
Professional development for specialist and senior administrative staff from Personal Assistants, to HR Executives, and Project Managers.