facilities management apprenticeships

Level 2 Facilities Services Operator Apprenticeship


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facilities management apprenticeship summary

Level 2 Facilities Services Operator Apprenticeship

Develop skills as a Facilities Services Operative (FSO) – a broad role in providing facilities services support to customers and Facilities Management departments. You’ll learn how to support a wide range of functions – from maintenance and engineering to cleaning and reception. You’ll also be an affiliate member of the Institute of Workplace and Facilities Management (IWFM) during and after the programme.

  • Qualifications – Level 2 IWFM Certificate in Facilities Services Principles
  • Learning style – face-to-face, online and workplace coaching
  • Progression – become a confident and qualified Facilities Services Operative
  • Duration – typically 12 months

Off-the-job training

As an apprentice, you take 6 hours per week of your time at work to complete off-the-job training. It’s an innovative way for businesses to gain a multi-skilled workforce – you’ll be able to bring sector insights and the latest knowledge into your organisation.

We’ll support you to train during work hours and confidently evidence your off-the-job learning, supported and facilitated by your employer. You’ll immediately add value by applying your learning to your role – so it’s beneficial for both you and your employer.

Ideal for…

People who would like to develop their career in facilities management (FM) – which is defined by the International Organisation for Standardisation as the ‘organisational function which integrates people, place and process within the built environment with the purpose of improving the quality of life of people and the productivity of the core business’.

These are just a few of the typical roles that fit our facilities management apprenticeship:

  • Facility Operatives
  • Facilities Services Assistant
  • Workplace Coordinator
  • Workplace Services Assistant
  • Estates Operative
  • Premises Officer
  • Concierge

What you’ll learn

You’ll explore ‘hard’ Facilities Management functions including (but not limited to) maintenance and engineering – plus ‘soft’ functions like cleaning, reception, post-room, concierge services and security. You’ll understand the importance of health and safety in the workplace – including the Reporting of Injuries, Diseases and Dangerous Occurrences Regulations (RIDDOR) and the Control of Substances Hazardous to Health (COSHH).

You’ll also explore Service Level Agreements (SLAs), contracts and performance of contractors, as well as trends in wellbeing, safety, safeguarding and sustainability requirements.


  • Improve your skills and capabilities
  • Discover new competencies
  • Gain a recognised qualification
  • Open up new career opportunities

How you’ll learn

The programme combines delivery sessions, virtual learning, masterclasses and workplace coach visits. As well as distinguishing between ‘soft’ and ‘hard’ facilities management, you’ll be able to apply your learning to practical tasks – such as emergency and evacuation procedures and surveying the conditions of property, floors and buildings to build a portfolio of evidence.

The modules you’ll study

  • Introduction to Facilities Management
  • Working in Facilities Services
  • Health and Safety – IOSH Working Safely
  • Health and Safety for Facilities Services
  • Working with Others in Facilities and Customer Services
  • Sustainability and the Environment

How you’ll be assessed

You’ll complete formative assessments throughout the programme, compiling a portfolio of evidence.

At the end of the apprenticeship you’ll complete a summative end-point assessment – designed to check whether you’ve developed the required knowledge, skills and behaviours. This is conducted by an independent body to make sure it’s impartial. For this course, your end-point assessment organisations are IWFM and Active IQ.

This includes a short multiple-choice test, observation in the workplace and a professional discussion with an independent end-point assessor.

Entry requirements

You’ll need to meet these requirements:

  • A good level of English and Maths
  • Resident in the UK/EEA/EU for the last 3 years
  • Meet module requirements through your employment in a relevant job role

You’ll also need to achieve these separate qualifications before or during the course to complete the programme.

  • Level 1 English and Maths Functional Skills

Career progression

After successfully completing the programme, you’ll be awarded the Level 2 Facilities Services Principles qualification. You could also progress onto the Level 3 Facilities Management Supervisor and Level 4 Facilities Manager apprenticeship.

Let’s help you train

Contact us to find out more about how the Facilties Services Operative programme works and what life is like on a facilities management apprenticeship.

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