Teaching, Learning, Mentoring & Coaching Apprenticeship

Level 5 Operations/Departmental Manager Apprenticeship


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Level 5 Operations/Departmental Manager Apprenticeship

Join an exciting and innovative programme developed with employers to benefit you, your manager and your organisation. You’ll gain the skills you need to manage teams, projects, operations and performance – using key communication tools and identifying the needs and strategic planning required for an effective and forward-thinking organisation. You’ll also gain a nationally-recognised qualification to help you develop your career.

  • Qualifications – Level 5 Diploma in Leadership and Management
  • Learning style – face-to-face, online and workplace coaching
  • Progression – qualify as a confident Operations or Departmental Manager
  • Duration – typically 18 to 24 months

Off-the-job training

With an apprenticeship you take 20% of your time at work to complete off-the-job training. It’s an innovative way for businesses to gain a multi-skilled workforce – you’ll be able to bring sector insights and the latest knowledge into your organisation.

We’ll support you to train during work hours and confidently evidence your off-the-job learning. You’ll immediately add value by applying your learning to your role – so it’s a win-win for both you and your employer.

Ideal for…

These are just a few of the typical job roles that fit this management apprenticeship:

  • Regional Managers
  • Divisional Managers
  • Department Managers
  • Specialist Managers
  • Project Managers/Leads
  • Operations Managers

What you’ll learn

On this operations departmental management course, you’ll cover a variety of topics to help you contribute to and create business plans and strategies. We’ll support your understanding and practice of objective setting, continuous improvement, measurement, finance and data security. You’ll learn to manage projects, teams, change and talent – as well as supporting others through coaching and mentoring.



  • Improve your skills and capabilities
  • Discover new competencies
  • Gain a recognised qualification
  • Open up new career opportunities

How you’ll learn

The programme combines specialist onsite delivery, workshops and directed learning – including virtual learning, masterclasses and workplace coach visits.

The modules you’ll study

  • Principles of Management and Leadership
  • Strategic Business Management and Planning
  • Strategic Decision Making
  • Principles of Innovation and Change Management
  • Business Process Management
  • Budget Management
  • Strategic Project Management
  • Managing Personal and Professional Development
  • Stakeholder Engagement and Management

How you’ll be assessed

At the end of the apprenticeship you’ll complete an end-point assessment – designed to check whether you’ve developed the required skills, knowledge and behaviours. This is conducted by an independent body to make sure it’s impartial. For this course, your end-point assessment organisation is TQUK.

You’ll conduct a short multiple-choice test and present a portfolio of evidence. You’ll have a professional discussion about being an Operations/Departmental Manager with an external assessor. You’ll also have the opportunity to present a managed project.

Entry requirements

You’ll need to meet these requirements:

  • Level 2 English and Maths equivalent
  • Resident in the UK/EEA/EU for the last 3 years
  • Meet module requirements through a relevant job role

Career progression

After successfully completing this management course, you’ll be awarded the Level 5 Diploma in Leadership and Management. With this qualification you could move on to a Level 6 Diploma or a BSc/BA degree and work towards Chartered Manager status.

You’ll also be eligible to apply for membership with the Chartered Management Institute (CMI) – as well as with our partners Pearson. With these you’ll have access to class-leading resources, including complimentary mentoring, networking and ongoing support.

Let’s help you train

Contact us to find out more about how the course works and what life is like on an operations departmental manager apprenticeship.

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